Looking after guests has no set hours.
The phone rings at any hour.
Late arrivals, codes that don't work and questions at the weekend.
Messages that can't wait.
A slow reply is one star less in the review.
Holidays that aren't holidays.
If you manage alone, you never truly switch off.
How it works.
Choose your plan
Assist is added to Pro or Business, with the platform you already use.
Our team answers
By message and by phone, about information, bookings and problems during the stay.
The decision is yours
The prices, the calendar and the rules are still yours. We talk to the guests.
What's included.
Message support
Replies to guests on the messaging channels you use.
Phone support
A person on the other end when the guest calls.
Information and bookings
Questions before arrival, changes and special requests.
Remote resolution
Codes, access and small problems solved without a call-out.
With the platform's AI
The AI agent answers what's simple. Our team handles the rest.
In the same history
Every conversation and every call stays in the inbox, where you can see it.
The property is still managed by you.
- You see every conversation in the inbox
- You set the house rules and the replies
- You keep control of prices and the calendar
- Calls are logged in the guest's conversation
- You pay based on what you earn
Frequently asked questions.
How much does Assist cost?
5% + VAT of revenue, on top of the Pro or Business plan per active property.
Which plans can I have Assist on?
On Pro and Business. It's already included in Co-Host.
Does the team answer the phone?
Yes. Assist includes support by message and by phone.
Who decides the prices and the rules?
The owner or the property manager. Assist looks after the guests. Managing the property stays with you.
And if I want you to take care of everything?
In that case, Co-Host is the way: our team manages the property completely, for 10% + VAT of revenue.