Reading hundreds of reviews is nobody's job.
Reviews scattered across channels.
One on Airbnb, another on Booking, another on Google. Nobody sees the big picture.
Many languages.
Praise in German, complaints in Spanish, suggestions in Polish.
The same problem, over and over.
The noise or the temperature that comes up month after month, without anyone noticing.
How it works.
Reviews come in on their own
Reviews from the channels reach the platform with the rating, the channel and the property.
The AI reads and summarises
Choose a property or a tag. The AI analyses the reviews from the last 90 days and shows what's going well and what to improve.
Track progress
Each summary is compared with the previous one and shows what has been resolved.
What's included.
All reviews
From every channel, with filters by property, tag, channel, rating and dates.
Average rating
The total number of reviews, the average and the spread of ratings from 1 to 10.
Positives and negatives
The most talked-about themes, with an example sentence and the number of mentions.
Suggestions
For each negative, a concrete suggestion on what to improve.
Sentiment per review
Each review marked as positive, mixed or negative.
Before and after
A comparison with the previous summary: what's new and what has already been resolved.
Decisions based on what guests say.
- Summaries by property or by tag
- High or medium priority on each negative
- Real examples of each theme, in the guests' own words
- Each property's history saved
- Themes that improve show up as resolved
Frequently asked questions.
Are reviews in the free plan?
Yes. Reviews are in every plan. AI analysis is in Pro and Business.
Which channels do the reviews come from?
From the channels connected to the platform, such as Airbnb and Booking.com.
Can I see just one property?
Yes. Filter by property or by tag and the summary is generated for that set.
How often is the summary updated?
The summary analyses the reviews from the last 90 days and can be updated whenever you like.