Guests always ask the same things.
Repeated messages.
Where do I park? What's the wifi password? What time can I get in? Ten times a week.
Information all over the place.
A PDF by email, a code by text message and the house rules on a sheet of paper on the door.
Problems that surface too late.
The fault that only shows up in the review, when there's nothing left to do.
How it works.
The link goes with the booking
Each booking's guidebook is sent in the automated messages, before arrival.
The guest finds everything
The booking, online check-in, times, house rules and property information, in their own language.
They ask or report
The AI agent answers at any hour. A reported fault reaches the team as a task.
What's included.
Your booking
Booking number, dates, guests, check-in and check-out times and house rules.
Online check-in and codes
Online check-in in the same place. The access codes appear once check-in is done.
Property information
Welcome, getting there, parking, luggage, house instructions and wifi.
AI agent
A chat available 24 hours a day, in over 50 languages, with what it knows about the property.
Report faults
Maintenance, cleaning, access or other. The team gets the alert.
Upsell store and map
Late check-out, transfers and other extras to buy, and a map with recommended places.
The right information, for every guest.
- One guidebook per booking, with the guest's name
- Codes only appear after online check-in
- Mid-stay cleaning requests
- The guest chooses the language: Portuguese, English, Spanish, French, German or Italian
- They can share the guidebook with whoever is travelling with them
Frequently asked questions.
Does the guest need to install an app?
No. The guidebook opens in the mobile's browser, from the booking link.
How does the guidebook reach the guest?
The link goes out in the automated messages before arrival, and can be sent at any time.
Can I write my own information?
Yes. The guidebook's sections are yours: welcome, getting there, parking, house instructions and anything else you want to add.
Does the AI agent answer everything?
It answers with what it knows about the property and the booking. When it doesn't know, it hands the conversation to your team.
What happens when a guest reports a fault?
The fault reaches the platform and the team can handle it as a maintenance task.
Which plans include the digital guidebook?
On the Pro and Business plans, with 14 days free.