MyStay
What is MyStay?
It is management software for short-term rentals and small tourist accommodation, with AI agents. It brings together the calendar, bookings and channel manager with guest replies, pricing, cleaning, payments and legal obligations, in one account.
What does the AI do on its own?
It replies to guests on Airbnb, Booking, SMS and WhatsApp, in each guest's language and with your property's information. It shares access codes, logs faults and hands the conversation to a person when needed. It also analyses reviews and shows what guests praise and criticise.
Am I still in control?
Yes. In each conversation you decide whether the AI replies on its own or only drafts the reply. Dynamic prices always stay between the minimum and maximum you set, and big changes need your approval.
Plans and pricing
Which plan should I choose?
Host is free and is for getting started. Pro, at €14.90 per active property/month, adds AI, dynamic pricing, the digital guidebook and tourist tax. Business, at €24.90, adds team management and kiosks. If you would rather not manage, Co-Host takes care of everything for 10% + VAT of revenue.
Is there a free trial?
Yes. Pro and Business come with 14 days free, no credit card. At the end, you choose whether to stay on the plan or move to Host, which is free.
Can I cancel whenever I like?
Yes. There is no lock-in and no cancellation fee.
What is an active property?
It is a property being managed in MyStay that month. You only pay for active properties.
Channels and setup
Which channels does it work with?
Airbnb, Booking.com, Expedia, Vrbo and over 40 channels, through a certified channel manager. Prices, availability and restrictions sync in real time. You also get a direct booking website.
How long does setup take?
Paste your Airbnb listing link and MyStay imports the photos, description, amenities and rules. Then you set your prices and connect the channels, with help from our team.
Does it work with smart locks?
Yes. With MyStay locks and any TTLock lock: one code per booking, created and revoked automatically.
Legal obligations
Does MyStay handle SIBA and INE?
Yes. SIBA is sent automatically the day after online check-in, and INE on a day of your choice between the 1st and 10th of each month. On Host they are extras at €4 per property/month each; on Pro and Business they are included.
What about tourist tax and invoicing?
Tourist tax is calculated and charged online on Pro and Business. Certified invoicing is done with Moloni, as an extra for €25 + VAT/month.
Do you help with the Alojamento Local licence?
Yes. We file the application with you in a video call session, for €50 + VAT.
Data and security
How is my data protected?
MyStay is developed in Portugal by Dotvilas, Lda. and processes personal data in line with the GDPR. Each team member has their own login, with permissions per property.
Is the data mine?
Yes. The data on your properties and guests is yours.