Five apps open to reply to one guest.
Scattered conversations.
The booking question is on Booking, the arrival time on WhatsApp and the invoice request in email. Nobody sees the whole picture.
Nobody knows who replied.
Personal phones and shared logins mean missed or duplicate replies.
Languages you don't speak.
Guests who write in German, Polish or Japanese and expect a quick, correct reply.
Connect once. Everything arrives in one place.
Connect your channels
Airbnb and Booking messages come in through the channel manager. Connect your email (Gmail, Microsoft or any IMAP) and turn on SMS, WhatsApp and calls.
Every conversation finds its guest
Messages are grouped by person. Phone and email link to the same contact, and two conversations with the same guest merge into one.
AI first, the team when it matters
In Pro and Business, the AI replies on its own on Airbnb, Booking, SMS and WhatsApp wherever you allow it, and drafts email replies. Folders send each conversation to the right team.
Built for people who answer a lot.
Your own email
Two-way email from your own address, with Gmail, Microsoft or any IMAP/SMTP server.
SMS and WhatsApp
In the same conversation. The AI replies on the channel the guest used.
Calls in the browser
Make and take calls from the inbox. Every call and its recording stay in the guest's conversation.
Translation
Read every message in your language and reply in the guest's.
Folders and teams
Folders by channel or property, each visible only to the team that handles it.
Automated messages
Before arrival, at check-in and after check-out, with the guidebook, the check-in link and the door code already filled in.
You still decide.
- Turn the AI on or off in each conversation
- Edit suggested replies before sending them
- Each team only sees its own folders
- Messages, calls and recordings in the same history
- Contacts are merged by phone and email, never by guesswork
Frequently asked questions.
Do I need a new email address?
No. Connect the email you already use (Gmail, Microsoft 365 or any IMAP/SMTP) and guests keep writing to the same address.
Is WhatsApp included?
Yes, for two-way messages within WhatsApp's 24-hour window.
How do calls work?
Make and take calls in the browser. Every call and its recording appear in the guest's conversation. Lines are set up with our team.
Does the AI reply to emails too?
For email, the AI drafts the reply and a person sends it. On Airbnb, Booking, SMS and WhatsApp it can reply on its own, wherever you allow it.
Is the AI in every plan?
The unified inbox is in all of them, including the free Host plan. AI replies are in Pro and Business.