AI-Powered Guest Experience
Engage guests 24/7 with intelligent multilingual support, digital guidebooks, seamless check-in and proactive care — all managed by our dedicated team.
Hi! What's the WiFi password and how do I get to the apartment from the airport?
Welcome! Here are the details:
From the airport, take the metro (Red Line) to Alameda, then change to the Green Line to Rossio. The apartment is a 3-min walk. I've sent you a map!
That's amazing, thank you! Can you recommend a good restaurant nearby?
I recommend Cervejaria Ramiro for seafood — it's a 5-min walk! For something more casual, try Time Out Market at Cais do Sodré. Want me to book a table?
Everything You Need to Delight Guests
A complete AI-powered toolkit for guest communication, information delivery and operational intelligence.
AI Guest Chat
Intelligent conversational AI that answers guest questions instantly, 24/7, in any language. Trained on your property data.
Multilingual Support
Communicate fluently in English, Portuguese, Spanish, French, German, Italian and more. Auto-detects guest language.
Digital Guidebooks
Create comprehensive property guides with check-in instructions, house rules, WiFi, local recommendations and more.
QR Codes & Links
Generate QR codes for instant access to guides, chat and property information. Share via SMS, email or print.
Interactive Maps
Custom maps with your curated recommendations — restaurants, attractions, beaches, transport stops and more.
Smart Alerts
Intelligent issue detection that flags problems before they escalate. Get notified when guests need human attention.
Analytics Dashboard
Track guest interactions, response times, satisfaction scores and conversation topics to improve your service.
Frictionless Digital Check-in
ID verification, paperwork and access codes are sorted before arrival. Guests walk in and feel at home in seconds.
Your 24/7 Virtual Concierge
MyStay AI Guest Experience™ learns everything about your property and answers guest questions instantly — check-in instructions, WiFi passwords, local recommendations, house rules and more. When it detects an issue it can't resolve, it alerts your team immediately.
What Guests Ask
Guests Find Everything. We Handle The Rest.
We create the guides your guests need and run rigorous protocols behind the scenes. Guests get every answer before they ask — and our team makes sure every stay runs without a hitch.
Guest Guide
We craft a personalized digital guide for every property. Guests have everything at hand — from arrival to check-out.
- Check-in/out instructions
- WiFi & access codes
- House rules
- Local recommendations
- Emergency contacts
- Equipment instructions
Housekeeping Operation
Our team follows rigorous protocols on every turnaround — checklists, quality standards and photo verification across every property.
- Cleaning checklists
- Quality standards
- Linen procedures
- Restocking guidelines
- Photo verification
- Special instructions
AI Marketplace Operation
Our team coordinates suppliers, maintenance, billing and everything that keeps the property running — from booking to check-out.
- Booking procedures
- Maintenance contacts
- Emergency protocols
- Supplier information
- Billing procedures
- Team checklists
Built for Every Property Type
Whether you manage one apartment or a portfolio of hotels, MyStay AI Guest Experience™ adapts to your needs.
Apartments and Villas
We handle every guest conversation on your behalf — from the first message to the final review. Zero work for you.
Multi-Property Portfolios
We manage multiple properties to the same standard. Your portfolio scales without you having to manage anything.
Boutique Hotels
Dedicated 24/7 concierge with personalized responses in any language. We treat every stay as unique.
Airbnb Hosts
We respond to every message in seconds to keep your ranking and Superhost status — every day, in any language.
Every Stay, From Start To Finish
We follow each guest through every critical moment of the stay.
Booking Confirmed
The moment a booking comes in, we send a personalized welcome message and the digital guide with everything the guest needs to know.
Before Arrival
We automatically send check-in instructions, the access code and timing confirmations — so guests arrive and walk in without friction.
During the Stay
Our team replies to any question in seconds, in any language. If something goes wrong, we step in on the spot.
After Check-out
We ask for feedback at the right moment and resolve any friction before it turns into a public review.
Real Impact for Real Properties
Boutique Apartment, Lisbon
Spending 2+ hours daily answering repetitive guest questions across multiple platforms.
Urban Suites Porto
Struggling to maintain consistent guest experience across 15 properties with a small team.
Casa do Mar, Algarve
International guests needed support in multiple languages, especially during evenings and weekends.