AI-Powered Guest Experience Platform
Engage guests 24/7 with intelligent multilingual chat, digital guidebooks, automated check-in and smart alerts — all from one platform built for short-term rentals.
Hi! What's the WiFi password and how do I get to the apartment from the airport?
Welcome! Here are the details:
From the airport, take the metro (Red Line) to Alameda, then change to the Green Line to Rossio. The apartment is a 3-min walk. I've sent you a map!
That's amazing, thank you! Can you recommend a good restaurant nearby?
I recommend Cervejaria Ramiro for seafood — it's a 5-min walk! For something more casual, try Time Out Market at Cais do Sodré. Want me to book a table?
Everything You Need to Delight Guests
A complete AI-powered toolkit for guest communication, information delivery and operational intelligence.
AI Guest Chat
Intelligent conversational AI that answers guest questions instantly, 24/7, in any language. Trained on your property data.
Multilingual Support
Communicate fluently in English, Portuguese, Spanish, French, German, Italian and more. Auto-detects guest language.
Digital Guidebooks
Create comprehensive property guides with check-in instructions, house rules, WiFi, local recommendations and more.
QR Codes & Links
Generate QR codes for instant access to guides, chat and property information. Share via SMS, email or print.
Interactive Maps
Custom maps with your curated recommendations — restaurants, attractions, beaches, transport stops and more.
Smart Alerts
Intelligent issue detection that flags problems before they escalate. Get notified when guests need human attention.
Analytics Dashboard
Track guest interactions, response times, satisfaction scores and conversation topics to improve your service.
Custom Branding
White-label the entire guest experience with your logo, colors and domain. Your brand, powered by AI.
Your 24/7 Virtual Concierge
MyStay AI Guest Experience™ learns everything about your property and answers guest questions instantly — check-in instructions, WiFi passwords, local recommendations, house rules and more. When it detects an issue it can't resolve, it alerts your team immediately.
What Guests Ask
Everything Your Guests Need, In One Place
Create beautiful, comprehensive guides for guests, housekeeping teams and operations staff. Share via QR code, link or embedded in your check-in flow.
Guest Guide
Complete guide with everything the guest needs: from arrival to check-out.
- Check-in/out instructions
- WiFi & access codes
- House rules
- Local recommendations
- Emergency contacts
- Equipment instructions
Housekeeping Guide
Standardized procedures for your cleaning team with checklists and protocols.
- Cleaning checklists
- Quality standards
- Linen procedures
- Restocking guidelines
- Photo verification
- Special instructions
AI Marketplace Guide
Complete procedures guide for your team: from booking to check-out.
- Booking procedures
- Maintenance contacts
- Emergency protocols
- Supplier information
- Billing procedures
- Team checklists
Additional Guide Templates
Built for Every Property Type
Whether you manage one apartment or a portfolio of hotels, MyStay AI Guest Experienceâ„¢ adapts to your needs.
Vacation Rentals
Automate guest communication for apartments, houses and villas. Answer common questions instantly.
Property Managers
Scale guest support across your entire portfolio without scaling your team. One AI for all properties.
Boutique Hotels
Deliver concierge-level service 24/7. Personalized recommendations and instant responses.
Airbnb Hosts
Superhost-level communication on autopilot. Fast responses boost your ranking and reviews.
How It Works
Get started in minutes. No technical knowledge required.
Add Your Property
Enter your property details or import from Airbnb. Our AI automatically generates your guidebook and trains on your property data.
Share With Guests
Share via QR code, link, SMS or email. Embed it in your check-in flow or print QR codes for your property.
Engage Automatically
Our AI handles guest conversations 24/7. You get smart alerts for issues and a dashboard to monitor everything.
Real Impact for Real Properties
Boutique Apartment, Lisbon
Spending 2+ hours daily answering repetitive guest questions across multiple platforms.
Urban Suites Porto
Struggling to maintain consistent guest experience across 15 properties with a small team.
Casa do Mar, Algarve
International guests needed support in multiple languages, especially during evenings and weekends.
Simple, Transparent Pricing
Use MyStay AI Guest Experienceâ„¢ standalone or get it included with MyStay OS Professional and Enterprise plans.
Professional & Enterprise
AI Guest Experienceâ„¢ included at no extra cost.
View Plans